Privacy Policy

The Upper Seat LLC · Effective September 9, 2026

This policy explains what The Upper Seat LLC ("The Upper Seat", "we", "us") collects when you use the Upper Seat iOS app, our website at theupperseat.nyc, our online booking, and our text message program, how we use it, and the choices you have. We built all of it to deliver a personal grooming experience - we collect only what we need to do that well, and we do not sell your data.

Information we collect

Account & contact: your name, email address, and/or phone number, used to create your account and sign you in.
Bookings & preferences: your appointment history, grooming preferences, seat preferences (beverage, temperature, conversation level), feedback you submit, support requests, any community posts you choose to make, and the photos your barber adds to your Style Evolution.
Location (optional): your location, only when you grant permission. We use it in the foreground and in the background to auto check you in when you arrive at the shop and to confirm you're on your way before a visit. You can disable this anytime in Settings.
Car service (optional): if you request a ride to or from your visit, the pickup and drop-off addresses and time you provide.
Payment: processed by Square. Your full card number is never stored on our servers — Square handles it. We retain only the last four digits and a secure token used to charge you for visits and membership renewals.
Device & diagnostics: basic device information and a push notification token (if you opt in) needed to keep the app working and to send the reminders you've chosen. If the app crashes, we automatically receive a diagnostic crash report (technical logs such as the stack trace and your device and app version) so we can find and fix the problem.

How we use your information

To book and remind you about your sessions.
To deliver the "set my seat" experience and keep your preferences on file.
To run your membership, rewards, and points.
To send notifications you have opted into.
To operate, secure, and improve the app, including diagnosing crashes and fixing bugs.

We do not use your data for cross-app or cross-site advertising, and we do not track you across other companies' apps or websites.

How we share information

We share data only with service providers that help us run the app, each under a data-processing agreement. They process data on our behalf, not for their own marketing. The mobile information and messaging consent restrictions below apply to all providers:

Square — payment processing.
Apple — Sign in with Apple and push notifications.
Resend — sending account, verification, and separately opted-in campaign emails.
Twilio — account verification, appointment texts, and separately opted-in campaign texts.
Bunny CDN — image hosting.
Turso — our encrypted database.

We may also disclose information if required by law. We do not sell personal information.

Your mobile number and text messages

We collect a mobile phone number when you create an account or book a visit. We use it to send appointment reminders and updates about a visit you have booked, and to verify your account with a one-time code. Agreeing to receive text messages is never a condition of booking or of any purchase.

With your separate, optional consent, we also use your number for The Upper Seat promotions and shop announcements. Up to one campaign per day, plus an enrollment confirmation and replies to your STOP, START or HELP requests. Appointment message frequency varies with bookings. Message and data rates may apply. We record the number, channel, disclosure, time and source of your consent. Consent is not a condition of purchase.

We never sell, rent or share mobile phone numbers, SMS opt-in records or messaging consent with third parties or affiliates for their marketing or promotional purposes. We use service providers, including Twilio, to deliver messages and provide support on our behalf. They may process only the information needed for those services and may not use it for their own marketing. Messaging consent is not transferred to another business or used to enroll you in another business’s messaging program.

Reply STOP to the sending number to stop that program. Campaign texts and appointment texts use separate numbers and separate consent. You can turn off campaigns in campaign preferences, and appointment reminders in the app. Stopping either program does not cancel your appointment. What we send, how often, and how to get help are set out in our SMS Terms, and the wording you agree to is shown on our SMS Opt-In page.

What your barber sees

Your barber sees only what they need to serve you — your name, grooming and seat preferences, style notes, and service history. Your barber does not see your phone number or email address.

Data retention

We keep your account data while your account is active and for up to 12 months after closure so we can honor refunds and resolve disputes. You can request earlier deletion (see below).

Your rights and choices

Delete your account: you can permanently delete your account and personal data from within the app, under Profile → Sign-in & security → Delete account.
Access, correction, export: you can request a copy of your data, correct inaccuracies, or ask us to delete it by emailing us.
Location & notifications: you can turn these off anytime in iOS Settings or in the app.
Marketing: you can withdraw consent for marketing messages at any time.

Security

We protect your data with encryption in transit (HTTPS/TLS) and at rest, and we limit access to the people and services that need it. No system is perfectly secure, but we work to keep yours safe.

Children

The Upper Seat is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy. Material changes will be surfaced in the app before they take effect, and the effective date above will be updated.

Contact

Questions or requests about your privacy: privacy@theupperseat.nyc

Operated by

The Upper Seat LLC

2150 N Bayshore Drive, Miami, Florida 33137, United States

Email: hello@theupperseat.nyc